Practice Information
How to make a complaint
The doctors and staff at Bridges Medical Practice are committed to providing high-quality healthcare and services to patients. We make every effort to give the best service possible to everyone who attends our practice.
We are always looking to improve our service and feedback from patients is important to us. There are many ways in which you can provide valuable feedback, either in person, in writing or telephone, to the doctor, practice manager or other members of the team.
You may also fill in the Friend and Family Test online or at the surgery.
If you are concerned about your care our practice manager will be very happy to listen to these concerns and take appropriate action.
There is also the option to make a complaint. Further details are provided in the Complaints Leaflet
The Practice Manager will send a written acknowledgment of the complaint within 2 working days.
The Practice Manager will investigate the complaint fully, arranging a meeting with those involved, if appropriate. They will then send a response to the person complaining within a timely manner.
Animals in the Practice
We understand that some patients find comfort from animals.
- Assistance dogs are welcome in the practice
- Therapy or emotional support dogs are not permitted
This is to ensure:
- Patient safety
- Infection control
- Consideration for others who may have allergies or concerns
If you rely on an assistance dog or need support accessing your appointment, please let the team know and we will be happy to help.
