Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Bridges Medical Practice Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Surgery Information
    • Facilities
    • Feedback & Complaints
    • Practice Area
    • Practice News
    • Patient Participation Group
    • Surgery Information
    • The Team
  • Services
    • Cervical Screening
    • Clinics
    • Home Visits
    • Non-NHS Services
    • Prescriptions & Medication Reviews
    • Sexual Health
    • Smoking
    • Annual Health Checks for Patients with Learning Disabilities
    • Vaccines
  • Online Services
  • General Advice
    • Advice & Support On Learning Disabilities
    • Medicines when traveling
    • Travel Advice
    • Self Help
  • Policies
    • Chaperone
    • Complaints
    • Confidentiality
    • General Data Protection Regulations - GDPR
    • Privacy Notice
    • Subject Access Request
    • Summary Care Record
    • Zero Tolerance
Show Side Menu
Live Well (NHS)
Health A to Z (NHS)

Key Information

  • Change Details
  • Registering
  • Temporary Residents
  • Opening Times
NHS 111 - if it's less urgent than 999

BBC Health News

  • Biggest human imaging study scans 100,000th person15 Jul 2025 00:40UK Biobank scientists say the human body can be studied in greater detail than ever thanks to people like Steve.
  • Why are resident doctors striking and what are they paid?14 Jul 2025 16:15Resident doctors in England will strike over pay for five days from 25 July.
  • Woman smuggled baby into UK using fake birth story14 Jul 2025 06:00A baby will be placed for adoption in UK after being trafficked from Nigeria. She may never know her real parents.
  • Child dies at Alder Hey after contracting measles13 Jul 2025 20:36Seventeen children have been treated at the Liverpool hospital for the virus since June.
  • Alzheimer's has isolated us, says Fiona Phillips' husband12 Jul 2025 14:22Martin Frizell has spoken of the social isolation faced by the couple since the former GMTV presenter was diagnosed.
  • Vaccine roll-outs cut deaths by 60% - study11 Jul 2025 14:50The study looked at vaccines deployed during outbreaks of five deadly diseases.
Home > Complaints

Complaints

Complaints

The designated person to administer the complaints procedure is the Practice Manager, or if absent the partner. If clinical knowledge is required to deal with the complaint or if the complaint concerns the practice manager, Dr Evans will administer the procedure.

Confidentiality

Both the person who complains and the member of staff who is complained about should receive assurance that, even within the practice, only those who need to know will learn of the complaint. Equally, patients should be assured that personal information about them will not be shared with anyone outside the practice unless they have given express permission for this to happen.

Acknowledgment

The Practice Manager will send a written acknowledgment of the complaint within 2 working days.

The Practice Manager will investigate the complaint fully, arranging a meeting with those involved, if appropriate. They will then send a response to the person complaining within a timely manner.

Last Updated 16 Jun 2025

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Motability

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Bridges Medical Practice

Trinity Square Health Centre, 24 West Street, Gateshead, Tyne and Wear, NE8 1AD

  • 0191 300 9889
  • nencicb-ng.bridgesmedicalpractice@nhs.net
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Motability