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Bridges Medical Practice
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Key Information

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NHS 111 - if it's less urgent than 999

BBC Health News

  • GPs split over assisted dying plans, BBC research suggests14 May 2025 01:37GPs are deeply divided over assisted dying with personal beliefs shaping their views, BBC research reveals.
  • For, against, undecided: Three GPs give their views on assisted dying14 May 2025 01:58GPs from different areas of England tell us how they feel about plans to legalise assisted dying.
  • Government has no clear plan for NHS England abolition, say MPs14 May 2025 00:15Cross-party group of MPs say move is causing uncertainty at time when NHS is under huge pressure.
  • New hope for patients with breast cancer gene13 May 2025 16:04Treating patients with a drug before surgery greatly reduced the chances of the cancer coming back, a small trial found.
  • Child obesity clinics seeing BMIs over 5013 May 2025 08:48Many are from the most deprived areas, and a significant number are neurodivergent or have other health conditions, a study says.
  • Charity boss slams 'reprehensible' health trusts13 May 2025 12:46NHS trusts "try to stop" coroners issuing Prevention of Future Death reports, an inquiry hears.

Complaints

Complaints

The designated person to administer the complaints procedure is the Practice Manager, or if absent the partner. If clinical knowledge is required to deal with the complaint or if the complaint concerns the practice manager, Dr Evans will administer the procedure.

Confidentiality

Both the person who complains and the member of staff who is complained about should receive assurance that, even within the practice, only those who need to know will learn of the complaint. Equally, patients should be assured that personal information about them will not be shared with anyone outside the practice unless they have given express permission for this to happen.

Acknowledgment

The Practice Manager will send a written acknowledgment of the complaint within 2 working days.

The Practice Manager will investigate the complaint fully, arranging a meeting with those involved, if appropriate. They will then send a response to the person complaining within a timely manner.

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Bridges Medical Practice

Trinity Square Health Centre, 24 West Street, Gateshead, Tyne and Wear, NE8 1AD

  • 0191 300 9889
  • nencicb-ng.bridgesmedicalpractice@nhs.net
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