How patients can help the local NHS at this time
We are all going to have do things differently!
You can help the NHS by taking steps to help us work with you…. if you need us.
Helping us work with you remotely
Give your practice your up-to-date mobile number. Your practice may have to manage things differently e.g. by phone or video to your smartphone or computer. If you have changed your number, please let the practice know.
If you can, please register for the NHS app if you don’t already have it (or other app such as Patient Access or SystmOne)
Either you or the practice staff might need to manage things while you are still at home. This can only work fully if you have fully registered for our online services.
Download the NHS app at: www.nhs.uk/apps-library/nhs-app
If you use the NHS app, you can complete the full process online and don’t need to go into the surgery to register. By doing more online, you will help keep the phone lines from being too busy for those who need them.
This will give you access to:
Your records (so you can check for test results)
Ordering medication and nominating a pharmacy to get your medication from
Booking appointments (for now these will be phone and video appointments if these are being offered).
Familiarise yourself with online consultations. These are a way to request help from your practice without leaving the house. You access them through your practice’s website, at any time of day and without needing to register. You can submit requests for admin help (such as fit notes), receive advice from one of your GPs or may be directed to guides to help you manage the problem.
Prescriptions: If you have regular paper prescriptions, we would like to ensure your prescriptions can get from your doctor (who may be working away from your practice) to your pharmacy.
This means the Electronic Prescription Service (EPS) - will send prescriptions to your pharmacy. You need to give your permission to your nominated pharmacist or to your practice or via your online practice account (such as Patient Access).
This also reduces the need for you, practice staff, and staff at your community pharmacy to physically handle paper prescriptions. You can change your nominated pharmacy at any time.
You can sometimes go to other pharmacies and they can retrieve the electronic prescription. More information on EPS is available on the NHS website: